Warranties
Two kinds of warranty, explained in general
Roof warranties come in two families. A manufacturer warranty covers a product. A workmanship warranty covers how that product was installed. They are written by different parties, they last for different terms, and they exclude different events. The term for a specific Elite Roofing job is part of that job's paperwork, discussed at the visit.
Miami
Request a call. Five steps. We call back between 8 AM and 8 PM from the Miami office.
Manufacturer warranties
The company that makes the shingle, the tile, the metal panel, or the membrane writes this warranty. It covers defects in the product. It often says what happens if the product leaks because the product itself failed. Sun, hail, wind above a stated level, and ponding on a roof that does not drain are commonly outside that writing. Read the sheet that comes with the product.
Some manufacturer warranties ask for a registered installer and a specific system: underlayment, edge metal, and flashing from a list they name. A mix of brands can void the product warranty even when each piece is fine on its own. That is a paperwork fact, and it is why a replacement names the system before the truck is loaded.
A manufacturer warranty does not cover a nail in the wrong place or a valley that was left full of holes. That miss belongs to workmanship. Owners sometimes call the product maker about an installation problem and wait on an answer that was never going to come from that office.
The product and the installation are different promises
A sound panel can still leak at a screw. The panel maker and the installer are answering different questions.
Workmanship warranties
The installer writes this one. It covers the way the roof was put on: the laps, the flashing, the fastening, the drains. If a detail the installer built lets water in, this is the warranty that speaks to it. Terms vary from company to company and from job to job. A repair of one flashing is not the same document as a full replacement.
Workmanship warranties commonly exclude damage from hurricanes beyond the design, from later trades walking the roof, from clogged drains nobody cleaned, and from owners who coat or puncture the roof after the job. Those exclusions are in the document. Ask to see them before you rely on them.
Elite Roofing Company of Miami LLC walks through the paperwork that applies to the job you are approving, at the visit, during open hours. Bring your questions then. The phone is (305) 701-4572, the desk is open daily 8 AM to 8 PM, and the office is 2341 NW 34th St, Miami, FL 33142.
Keep the paperwork with the house. A later buyer, a board, or an adjuster will ask what was promised and by whom. The two warranties answer two different people: the product maker, and the installer.
Questions about warranties
Are the two warranties the same length?
Not by rule. Each document has its own term. Read both.
Does a manufacturer warranty cover storm damage?
Only if that document says so. Many cover a product defect and exclude wind above a level they name.
Who do I call if the roof leaks after the job?
Call this office at (305) 701-4572 during open hours. The visit looks at whether the opening is in the work that was done.
Where is the term for my job written?
On the paperwork for that job, reviewed with you at the visit.