Call the office
The desk is open every day from 8 AM to 8 PM at (305) 701-4572. Say where the building is and what the roof is doing.
Insurance notes
Notes about the roof, for the owner who has a policy
Your insurance policy is yours. Elite Roofing Company of Miami LLC can look at the roof and describe what is visible, in language you can hand to an adjuster. The insurer decides the claim. The office number is (305) 701-4572.
Miami
Request a call. Four steps. We call back between 8 AM and 8 PM from the Miami office.
What a roofing company can say
A useful note names the material, the slope or the roof area, and the damage that can be seen: displaced tile, creased shingles, a torn membrane, rusted edge metal, an open ridge, a puncture, missing flashing. It says where water entered if that path is visible. It separates storm damage from wear when the difference is visible.
It does not say what your policy covers. Deductibles, exclusions, and depreciation belong to the policy and to the insurer. A roofing company that promises a claim will be paid is guessing about a contract it does not hold.
Owners in Miami-Dade call after a hurricane, after a bad afternoon, or when a buyer asks about stains. The visit is the same shape. Bring the claim number if you have one. You do not need a claim number to book the look.
If the insurer sends an adjuster, the roof should be safe to see and the damage should still be visible. Covered repairs that happen before the adjuster looks can make the conversation harder. Ask your insurer before you cover the evidence, and ask the office if a dry-in can leave the damage readable.
The damage is on the roof, even when the photo is of the street
Notes name the roof, the opening, and the material. The building in the photograph is context, not a job.
How to use the notes
You call your insurer and you call this office. Those are two phone calls. The insurer assigns an adjuster. This office describes the roof. You decide, with both, what work to approve.
The description can list a repair or a replacement as the work the roof needs. That is a building opinion. The insurer may agree, pay a different scope, or deny the claim. The roof still needs whatever the visit found, and you can choose to do that work outside the claim.
Call during open hours, 8 AM to 8 PM, from the Miami office at 2341 NW 34th St. Say you want the roof described for a claim, and say the city. Coastal salt damage and inland wind damage are written differently because they look different.
How a visit works
The five steps apply. Step five is the line to remember: the visit describes the roof, and the insurer decides the claim.
A visit in those hours
A roofer looks at the slopes, the edges, the penetrations, and the drains from the places that are safe to walk.
A plain description
You hear what is visible: the material, the flashing, and any opening the rain is using. The notes stay in ordinary language.
Repair or a new roof
Repair stays in the conversation when the rest of the roof can remain. A new roof is the conversation when the deck, the underlayment, or the field of the roof is worn through.
Insurance stays with you
If you want a claim, you call your insurer. The visit describes the roof. The insurer decides the claim.
Questions about this work
Do you guarantee the claim will be approved?
The insurer decides. The visit gives you a clear description of visible damage.
Should I call you or the insurer first?
Call both. The insurer starts the claim. This office starts the look at the roof.
Can the notes cover a condo?
Yes. The association may be the insured. Say whether you are the unit owner or the board so the notes go to the right person.
What does the visit cost relative to the claim?
The office tells you about the visit when you call. Ask on the call.